Privacy Policy
Last updated: 30 May 2026 | Effective date: 30 May 2026
This Privacy Policy describes how Luxury Events ("we", "us", or "our"), a decoration service based in Sector 9A, Gurugram, Haryana 122001, India, collects, uses, stores, and protects your personal data. It is prepared in accordance with India's Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable rules.
1. Who We Are (Data Fiduciary)
Luxury Events is the Data Fiduciary responsible for your personal data as defined under the DPDP Act, 2023.
- Business Name: Luxury Events
- Address: Sector 9A, Gurugram, Haryana 122001, India
- Phone: +91 99927 77163
- Email: info@luxuryeventsdecor.com
- Website: https://luxuryeventsdecor.com
2. What Personal Data We Collect
| Data Category | Specific Data Points | How Collected |
|---|
| Contact Information | Name, mobile number, WhatsApp number | Phone call, WhatsApp, website contact |
| Booking Details | Event date, time, venue address, decoration type | Conversation with our team |
| Payment Information | UPI transaction ID or payment confirmation | Razorpay payment gateway |
| Usage Data | Pages visited, time on site, device type, city (approximate) | Google Analytics (anonymised IP) |
| Communication Records | WhatsApp chat history | WhatsApp Business |
We do not collect sensitive personal data such as Aadhaar number, PAN, financial account details, biometric data, or health information.
3. Why We Collect Your Data
- Booking confirmation & service delivery — Necessary to fulfil your service request
- Payment processing — Necessary to complete the transaction
- Customer support — Responding to queries, complaints, or changes to your booking
- Service improvement — Understanding which services are most popular
- Marketing (with consent) — Sending offers or updates via WhatsApp, only if you have agreed
- Legal compliance — Retaining records as required by applicable Indian laws
4. How Long We Keep Your Data
| Data Type | Retention Period | Reason |
|---|
| Booking records | 3 years from event date | Customer support, dispute resolution |
| Payment confirmation | 7 years | GST / accounting compliance |
| WhatsApp conversation | 2 years from last contact | Customer support history |
| Website analytics | 14 months | Traffic analysis |
5. Who We Share Your Data With
We do not sell, rent, or trade your personal data. We share it only with:
- Razorpay — Payment processing
- Google Analytics — Anonymised website usage data
- WhatsApp / Meta Platforms — Communication tool
- Law enforcement — Only if required by a valid court order or Indian law
6. Your Rights Under the DPDP Act, 2023
- Right to access — Request a summary of personal data we hold about you
- Right to correction — Request correction of inaccurate or incomplete data
- Right to erasure — Request deletion of your data (subject to legal retention requirements)
- Right to grievance redressal — Raise a complaint with our Grievance Officer
- Right to withdraw consent — Withdraw marketing consent at any time
To exercise any of these rights, email us at info@luxuryeventsdecor.com. We will respond within 30 days.
7. Cookies & Website Tracking
- Google Analytics cookies — Track page views and geographic location (city level). IP addresses are anonymised.
- No advertising cookies — We do not run retargeting or advertising pixels.
- Session cookies — Used for normal website functioning; deleted when you close your browser.
8. Data Security
- HTTPS encryption on our website
- Restricted access — only authorised team members can view booking data
- No storage of card or bank account numbers
- Payment processing by Razorpay's PCI-DSS compliant infrastructure
9. Grievance Officer
Grievance Officer — Luxury Events
Name: Dhramveer Joshi
Email: info@luxuryeventsdecor.com
Phone: +91 99927 77163
Address: Sector 9A, Gurugram, Haryana 122001, India
Response time: Within 30 days of receiving a complaint
10. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal data from children under 18.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent version.
12. Contact Us
- Email: info@luxuryeventsdecor.com
- Phone / WhatsApp: +91 99927 77163
- Address: Sector 9A, Gurugram, Haryana 122001, India